Items will go out for delivery 1-3 business days after purchase, unless otherwise noted in product description. We hand deliver your products, and there is no delivery fee! My aren't you lucky :) Once your items are packaged and ready, we will send you an email to notify you.
International orders generally ship 2-4 business days after order purchase. Once items have shipped, please allow 7-10 days for them to reach your destination. Please also note, that in some cases international orders can take up to 4 weeks to arrive after they are shipped, since they pass through customs (totally out of our hands).
Should you have any issues with your order (we hope you won't) PLEASE contact us, so that we can rectify the issue. We want to please our customers, and try our best to resolve any issues that should arise.
Keep in mind that our products are handmade, fresh, 100% natural, and can tend to have different variations in texture, colour from batch to batch. This is normal.
If your item is received damaged, please contact us immediately at firstname.lastname@example.org. We will be happy to replace any damaged items provided that they are reported within 2 days of delivery.
REFUNDS + EXCHANGES
Due to the nature of our products, we cannot accept returns.
We will however offer a replacement or a store credit for certain circumstance. Send us an email with any concerns you may have about your purchase.
Suriishae + Co is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Suriishae + Co
We accept all major credit cards via PAYPAL